Bond Conveyancing collects personal information that we believe is necessary to deliver our direct services or otherwise for our business functions or activities. Most of this information we are required to obtain in order to satisfy government requirements. For instance, we may be required to confirm your identity for the purposes of the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (cth).
Generally speaking, the types of “personal information” (Personal Information) we may collect can include but is not limited to: name; date of birth; address; contact details; and needs and objectives.
Some Personal Information we collect is “sensitive information”. Bond Conveyancing will only collect sensitive information about you where it is reasonably necessary for us to receive and we have your consent. Sensitive information is Personal Information that relates to your race, ethnicity, membership in trade or professional association, criminal records and health records.
Most of the Personal Information that we collect is obtained directly from our clients through application or other forms, and from maintaining records of information obtained in the course of providing our products and services. We may also obtain information from third parties.
In the event you do not provide the sufficient information required to fulfill your request for the provision of a product or service, we may be unable to provide you with the product or service that you have requested.
USE AND DISCLOSURE OF PERSONAL INFORMATION
Bond Conveyancing will generally only use your Personal Information in relation to the provision of direct services or other property related services to you. If considered appropriate we may also use your Personal Information for internal communication purposes such as sending you research and notifying you of new products and services that may be suitable in meeting your objectives, unless you have notified us that you do not wish to receive such communications.
You authorise Bond Conveyancing to disclose necessary information to related companies, affiliates, and any agents or contractors who provide services to us in connection with the provision of the products or services. Bond Conveyancing will only enter these types of arrangements or disclose such information where we reasonably believe that the relevant party will only use your Personal Information for the specific purpose for which we supply it to them.
Subject to what is permitted at law, the types of third parties we may disclose your Personal Information may include:
· service providers (external administrators and responsible entities)
· organisations that are involved in managing or administering your finances, investments, superannuation, insurances etc, such as third-party suppliers, printing and postal services, call centres;
· companies that provide information and infrastructure systems to us;
· anybody who represents you, such as finance brokers, lawyers and accountants, advisers, insurers, investment/super providers;
· anyone, where you have provided us consent;
· where we are required to do so by law, such as under the Anti-Money or Laundering and Counter Terrorism Financing Act 2006 (Cth); or
· investors, agents, advisers, or any entity that has an interest in the business;
These disclosures may involve overseas storage and other overseas transfer, processing, and use of your Personal Information, and disclosure to these third parties, including in or to countries or territories which do not offer the same level of protection of Personal Information as may be enjoyed within Australia.
STORAGE OF PERSONAL INFORMATION COLLECTED
Bond Conveyancing stores all Personal Information collected in secure computer storage facilities, paper-based files and other records, and takes steps to protect your Personal Information that we hold from misuse, loss, unauthorised access, modification, or disclosure.
Organisations who provide support services to us and process your Personal Information on our behalf are required to appropriately safeguard the privacy of the Personal Information provided to them.
We may be required by law to maintain records for a significant period of time. However, when we consider information is no longer required or relevant and any legal obligations that may apply to the information held have been met, we will remove details that identify you or we will securely destroy the records.
DIRECT MARKETING FROM BOND CONVEYANCING
You have the option to opt out of receiving any Bond Conveyancing marketing material, which is communicated via email across Bond Conveyancing. The option to ‘unsubscribe’ from the emails will be available as a function at the bottom of the email. If you require any assistance please contact us at firstname.lastname@example.org.
UPDATING PERSONAL INFORMATION
Bond Conveyancing aims to maintain up-to-date and accurate Personal Information. If you believe the Personal Information that Bond Conveyancing holds is inaccurate, incomplete or out-of-date and Bond Conveyancing agrees, the information will be amended. We will also take such steps (if any) as are reasonable in the circumstances to give notification of this correction to any third parties to whom it has been previously disclosed by Bond Conveyancing. If we are unable to accept the changes requested, we will provide you with a written response outlining the reasons for not accepting your request to alter your Personal Information.
You should keep Bond Conveyancing informed of any changes to your Personal Information and promptly advise us of changes when they arise.
ACCESS TO PERSONAL INFORMATION HELD BY BOND CONVEYANCING
Bond Conveyancing may provide you with access to the Personal Information held about you, upon your request. You may be required to supply a valid means of identification as a security precaution to assist us in preventing the unauthorised disclosure of your Personal Information.
Certain circumstances may restrict Bond Conveyancing from providing you with access to your Personal Information and we will provide you with a written response outlining the reason for denying you the access to the Personal Information we hold about you.
BOND CONVEYANCING WEBSITES
If you visit a Bond Conveyancing Website to browse, read, or download information, our system will log these movements. These website logs are not personally identifiable and Bond Conveyancing makes no attempt to link them with the individuals who browse the website.
Bond Conveyancing may collect Personal Information from you when you enter our website: www.bondc.com.au.
We may also use independent external service providers to track our website traffic and usage.
LINKS TO THIRD PARTY WEBSITES
PRIVACY RELATED ENQUIRIES OR COMPLAINTS
The Privacy Officer will respond as soon as possible confirming receipt of your complaint. Your complaint will be investigated in accordance with our complaints handling policy.
If you are not satisfied with our response to your complaint, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at this website: www.oaic.gov.au.