PRIVACY POLICY

This Privacy Policy outlines how Bond Property Lawyers manages the personal information about clients it may collect, hold, use, and disclose. Bond Property Lawyers are committed to protecting your privacy and the confidentiality of your personal information in accordance with the Privacy Act 1988 (cth) (Privacy Act) and the Australian Privacy Principles, which this policy is based on.

Unless advised otherwise, all references to “Bond Property Lawyers”, “we”, “us”, or “our” in this privacy policy refers to Bond Conveyancing Pty Ltd, including all other related entities including foreign entities within Bond Property Lawyers including those added from time to time (other than those who maintain an individual privacy policy).

PERSONAL INFORMATION

Bond Property Lawyers collects personal information that we believe is necessary to deliver our direct services or otherwise for our business functions or activities. Most of this information we are required to obtain in order to satisfy government requirements. For instance, we may be required to confirm your identity for the purposes of the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (cth).

Generally speaking, the types of “personal information” (Personal Information) we may collect can include but is not limited to: name; date of birth; address; contact details; and needs and objectives.

Some Personal Information we collect is “sensitive information”. Bond Property Lawyers will only collect sensitive information about you where it is reasonably necessary for us to receive and we have your consent. Sensitive information is Personal Information that relates to your race, ethnicity, membership in trade or professional association, criminal records and health records.

Most of the Personal Information that we collect is obtained directly from our clients through application or other forms, and from maintaining records of information obtained in the course of providing our products and services. We may also obtain information from third parties.

In the event you do not provide the sufficient information required to fulfill your request for the provision of a product or service, we may be unable to provide you with the product or service that you have requested.

USE AND DISCLOSURE OF PERSONAL INFORMATION

Bond Property Lawyers will generally only use your Personal Information in relation to the provision of direct services or other property related services to you. If considered appropriate we may also use your Personal Information for internal communication purposes such as sending you research and notifying you of new products and services that may be suitable in meeting your objectives, unless you have notified us that you do not wish to receive such communications.

You authorise Bond Property Lawyers to disclose necessary information to related companies, affiliates, and any agents or contractors who provide services to us in connection with the provision of the products or services. Bond Property Lawyers will only enter these types of arrangements or disclose such information where we reasonably believe that the relevant party will only use your Personal Information for the specific purpose for which we supply it to them.

Subject to what is permitted at law, the types of third parties we may disclose your Personal Information may include:

·     service providers (external administrators and responsible entities)

·     organisations that are involved in managing or administering your finances, investments, superannuation, insurances etc, such as third-party suppliers, printing and postal services, call centres;

·     companies that provide information and infrastructure systems to us;

·     anybody who represents you, such as finance brokers, lawyers and accountants, advisers, insurers, investment/super providers;

·     anyone, where you have provided us consent;

·     where we are required to do so by law, such as under the Anti-Money or Laundering and Counter Terrorism Financing Act 2006 (Cth); or

·     investors, agents, advisers, or any entity that has an interest in the business;

These disclosures may involve overseas storage and other overseas transfer, processing, and use of your Personal Information, and disclosure to these third parties, including in or to countries or territories which do not offer the same level of protection of Personal Information as may be enjoyed within Australia.

STORAGE OF PERSONAL INFORMATION COLLECTED

Bond Property Lawyers stores all Personal Information collected in secure computer storage facilities, paper-based files and other records, and takes steps to protect your Personal Information that we hold from misuse, loss, unauthorised access, modification, or disclosure.

Organisations who provide support services to us and process your Personal Information on our behalf are required to appropriately safeguard the privacy of the Personal Information provided to them.

We may be required by law to maintain records for a significant period of time. However, when we consider information is no longer required or relevant and any legal obligations that may apply to the information held have been met, we will remove details that identify you or we will securely destroy the records.

DIRECT MARKETING FROM BOND PROPERTY LAWYERS

Bond Property Lawyers may directly communicate to you with regards to business updates, business offers, publicity, changes to the organisation and offers you may find of interest.

You have the option to opt out of receiving any Bond Property Lawyers marketing material, which is communicated via email across Bond Property Lawyers. The option to ‘unsubscribe’ from the emails will be available as a function at the bottom of the email. If you require any assistance please contact us at contact@bondc.com.au.

UPDATING PERSONAL INFORMATION

Bond Property Lawyers aims to maintain up-to-date and accurate Personal Information. If you believe the Personal Information that Bond Property Lawyers holds is inaccurate, incomplete or out-of-date and Bond Property Lawyers agrees, the information will be amended. We will also take such steps (if any) as are reasonable in the circumstances to give notification of this correction to any third parties to whom it has been previously disclosed by Bond Property Lawyers. If we are unable to accept the changes requested, we will provide you with a written response outlining the reasons for not accepting your request to alter your Personal Information.

You should keep Bond Property Lawyers informed of any changes to your Personal Information and promptly advise us of changes when they arise.

ACCESS TO PERSONAL INFORMATION HELD BY BOND PROPERTY LAWYERS

Bond Property Lawyers may provide you with access to the Personal Information held about you, upon your request. You may be required to supply a valid means of identification as a security precaution to assist us in preventing the unauthorised disclosure of your Personal Information.

Certain circumstances may restrict Bond Property Lawyers from providing you with access to your Personal Information and we will provide you with a written response outlining the reason for denying you the access to the Personal Information we hold about you.

BOND PROPERTY LAWYERS WEBSITES

If you visit a Bond Property Lawyers Website to browse, read, or download information, our system will log these movements. These website logs are not personally identifiable and Bond Property Lawyers makes no attempt to link them with the individuals who browse the website.

Bond Property Lawyers may collect Personal Information from you when you enter our website: www.bondc.com.au.

We may also use independent external service providers to track our website traffic and usage.

LINKS TO THIRD PARTY WEBSITES

From time to time we may place links on our website to external third-party websites that we consider may be of benefit to you. You should note that third party websites are not covered by our privacy policy. If you elect to link to the website of a third party, you may be asked to provide registration or other information. Please note that the information you are providing may be collected. You should familiarise yourself with the privacy policy adopted by that third party.

PRIVACY RELATED ENQUIRIES OR COMPLAINTS

Bond Property Lawyers takes the required care when dealing with your Personal Information. However, if you have any questions or you are dissatisfied with how we have dealt with your Personal Information or our compliance with this privacy policy and the Australian Privacy Principles please contact our Privacy Officer at privacy@bondc.com.au.

The Privacy Officer will respond as soon as possible confirming receipt of your complaint. Your complaint will be investigated in accordance with our complaints handling policy.

If you are not satisfied with our response to your complaint, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at this website: www.oaic.gov.au.

Please note we are always monitoring and reviewing our policies in place at Bond Property Lawyers, in order to keep up to date with market and legal expectations. We may be required to make amendments to this privacy policy.

This Privacy Policy was last updated on 19 January 2023.