A Net Promoter Score (NPS) is a metric that measures customer loyalty. The score ranges from -100 to +100, with a higher score indicating higher customer loyalty.
Bond Conveyancing Property Lawyers is persistent in one thing and that is to obtain an NPS from our client’s to ensure we are exceeding expectations.
The industry average for law firms is +31 but we are very proud of the fact that our NPS is +79.
Customer service and a culture of customer obsession is our focus.
Contact us to see the difference on what old fashion good service looks like.